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Visitors information

Baptist Health Louisville
4000 Kresge Way
Louisville, KY 40207  
(502) 897-8100

This information is provided to help acquaint patients' family members and friends with Baptist Health Louisville's facilities and visiting hours.

Gift Shop
Located on the hospital's first floor off the discharge lobby, the Gift Shop carries flowers, candy, books, magazines, unique gifts, postage stamps and personal care items. It is staffed by hospital volunteers Monday through Saturday from 9 a.m.-8:30 p.m. and Sunday from 1-5 p.m. MasterCard and VISA are accepted. For more information, call the Gift Shop at (502) 897-8174.

Send a patient an electronic greeting card (eCard) with your own personal message. Get Well, Happy Birthday, Thinking of You and cards of Congratulations are available. Cards are printed in color and personally delivered to your loved one by hospital volunteers.

Hotel accommodations

Several area motels offer special rates to Baptist Health Louisville patients and their families. Some private patient rooms are equipped with chairs that fold out for sleep. In addition, the hospital has three sleep rooms in the Intensive Care Unit for the families of patients who are in critical condition. These rooms, which sleep two people each, are for one or two nights and may be booked through ICU.


Mail is delivered to patients once a day by hospital volunteers. Mail should be addressed to:

Patient Name
Room Number
Baptist Health Louisville
4000 Kresge Way
Louisville, KY 40207

Baptist Health Louisville forwards all mail received for patients after they are discharged to their homes.


Visitors are welcome to eat in the hospital's Coffee Shop located on the first floor off the discharge lobby or in the cafeteria on the second floor. The Coffee Shop is open Monday through Friday from 8 a.m.-5 p.m. The cafeteria is open seven days a week at the following times:

Breakfast 6:15-10 a.m.
Lunch 11 a.m.-1:30 p.m.
Break 2-3 p.m.
Dinner 4-11 p.m.
Third Shift Dinner 1:30-3:30 a.m.

The cafeteria accepts Visa and MasterCard. A Republic Bank money machine is available in the hallway outside the cafeteria.

Money machine
A MAC money machine is located on the first floor of the hospital off the main lobby. The machine dispenses cash but does not accept deposits. Transactions for customers of Republic Bank are free.


Visitor parking is located in lots 1, 2, 3 and 4. (See campus map for more details.)

Pastoral care

Chaplains are available to provide support, guidance and counsel to patients and their families Monday through Friday from 8 a.m.-4:30 p.m. After 4:30 p.m., a chaplain is on call for emergencies. If you would like a visit from a chaplain, call the Pastoral Services Office at (502) 897-8804. If the request is urgent, ask the nurse to contact the chaplain for you.

Republic Bank
Republic Bank has a branch office on the first floor of the Doctors Office Building, 3950 Kresge Way. The branch is open Monday through Thursday, 9 a.m.-4 p.m.; and Friday, 9 a.m.-5:30 p.m. To reach the branch office, call 897-3800. Free notary services are available.

Click here for a printable list and map of restaurants in the Baptist Health Louisville area.

Smoking areas
Baptist Health Louisville's entire St. Matthews campus is smoke-free, including all physician office buildings. The hospital gift shop carries nicotine-replacement products for the convenience of families and visitors who are not able to smoke while at the hospital or physician offices, including those at 4001, 4003, 3950, 3900 and 4002 Kresge Way.

All patient rooms at Baptist Health Louisville are equipped with telephones that can be dialed directly from outside the hospital. Call the hospital's Information Desk at (502) 897-8171 to get the direct number. To make sure that our patients get adequate rest, patients cannot receive incoming calls between 9 p.m.-7 a.m.; however, patients can make outgoing calls 24 hours a day.

Visiting hours
General visiting hours are 9 a.m.-8:30 p.m. daily. Please limit visitors to no more than two at a time and stay only for a short while. Too much company can be very tiring after surgery or an illness. For their own protection, children under 12 should get permission from the nurse before visiting. Visitors are restricted in certain units as follows:

  • Intensive Care
    Visiting is based on individual patient needs. Ask the nurse for details.
  • Coronary Care
    Visiting is based on individual patient needs. Ask your nurse for details.
  • Mother/Baby
    Any healthy adult can visit the mother's room during regular visiting hours. Brothers and sisters must be escorted by an adult and will be screened for illness.
  • Psychiatry
    Adult Crisis Management Unit (including gero-psychiatry), daily, 7-8 p.m.