Patient survey - Treated with respect by nurses

The graph below illustrates responses to the following Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) question:

3. Treated with respect by nurses

The question reads “During this hospital stay, how often did nurses treat you with courtesy and respect?” The possible answers are “Never,” “Sometimes,” “Usually” and “Always.” The score is defined as the percent of patients who answer “Always.”

In the graph below, 78%of the patients surveyed in Quarter4 answered “Always.”

Baptist Hospital East strives to attain the highest score possible on this measure.